FAQs
- image media
- image manipulation
- materials & quality
- ordering & payment
- delivery & returns
- privacy & security
- terms & conditions
- other
image media
Can you print my own photograph, picture or artwork onto canvas?
Yes, we can use your own image to create a canvas print. Please contact us via the website, by email or telephone 00 44 1273 725701 with your exact requirements for a quote.
My picture is not in a digital format, what shall I do?
You can post your photograph to us at Dekorart Ltd, 46 Upper North Street, Brighton, BN1 3FH.
As with a digital format the size of canvas that can be printed depends on the size & quality of the original image, please contact us for more information.
Can you scan my artwork?
Yes, we can scan artwork up to A1 but we can photograph artwork over that size to print from.
Can you scan negatives?
Yes, we can scan negatives at an extra cost of between £10 and £30 depending on the size of image required. Please call us for a quote.
Can you scan transparencies?
Yes we can scan transparencies at an extra cost of between £10 and £50, depending on the size required. Please contact us for a quote.
Can I send a file via email?
Yes you can send a file by email, anything up to 5Mb normally, but it is a good idea to send another email without an attachment to make sure at least one email comes though, or phone us when you have sent an email with an attachment to make sure we have received it. You can also post images on a CD to Dekorart Ltd, 46 Upper North Street, Brighton, BN1 3FH. Please enclose a hard copy.
Can I send you my memory card?
Yes, you can send your memory card and we will return it with your canvas.
Can you reproduce artwork such as paintings?
Yes we often reproduce artwork as limited edition prints. We can photograph the original and make any repairs necessary to old paintings before colour matching and printing onto canvas.
What if the resolution of my picture is low?
Low resolution is not always a problem as results vary depending on the image and the size of canvas required. There is no hard and fast rule as canvas can be very forgiving and there are ways we can improve the quality of a low resolution image, or hide any pixilation, so it is always worth sending us your image to assess.
Can I print a picture from my phone?
Yes, sometimes, depending on the quality of the camera in the phone, the image taken and the size and result required. We have produced canvases from phone cameras with very interesting results so why not give it a go. Send us your image and requirements and we’ll assess whether it’s possible.
Do I need to own the image I send?
In submitting an order for customised canvases the customer confirms that they own the intellectual property rights to the respective photograph/artwork or have obtained the relevant written permission. We reserve the right to refuse to print or manufacture any image that may cause offence.
How do I get my photos to Dekorart?
You have various options. Depending on the size of the required canvas, you can either email a digital image to us at info@dekorart.co.uk or you can put your image on a CD and post it to us Dekorart Ltd, 46 Upper North Street, Brighton, BN1 3FH. Alternatively you can send an original photograph to us in the post.
What should I send?
We accept photographic negatives, transparencies, original photo prints and digital images [saved to CD]. Please call to ensure formatting is readable. We can accept PC and MAC files. Posted CD's and artwork should be sent in a bubble pack or hardback envelope with an accompanying hard copy print of the selected image. You can also send your image via email (as a guide your file size should be between 1Mb and 5Mb and saved as a .jpg). Images supplied larger than A4 format [297 x 210mm] will incur additional charges.
Do I get my images back?
Yes, we will return all original images, however we recommend copies be made prior to sending as we cannot be held responsible for items lost or damaged in transit.
Do you store my digital images?
Yes we store them for one month, unless otherwise requested.
What format should the files be?
If you are emailing, then jpeg is probably best (as a guide your file size should be between 1Mb and 5Mb).
Files sent should preferably be sent as CMYK (Cyan, Magenta, Yellow, Black) but we can accept RGB (Red, Green, Blue). If you are sending a CD, then the bigger the file, the better. We can accept any graphic file format including JPeg, TIFF, EPS, PSD, PDF. We can also scan photos for you for a nominal fee. If you are scanning photos yourself, please scan at 300 dpi (dots per inch) or higher.
image manipulation
Can you manipulate images?
Yes, we can change colour images into black and white, manipulate colours, repair cracked, ripped or blemished images, increase contrast, add colour to black and white or create a whole range of artistic styles.
Can you crop my image?
Yes, we can crop your images to any ratio required.
Can you remove red eye?
Yes, we can remove red eye and any other blemishes. We can also alter colour balance, levels, hue and saturation, etc if required.
Can you convert my image to black and white?
Yes, we can convert your image to black and white, or sepia, or other colour tints.
Can you make my image look like pop art?
Yes, we can make your image look like pop art or many other artistic styles.
Can you print special effects?
Yes, we can print many special effects, please call us to discuss your requirements if you do not see a style you would like on our website. We accept all commissions and challenges!
materials & quality
What materials do Dekorart print on?
We print on premium quality archival canvas. We can also print on photographic paper – please call for a quote.
How do you protect your canvases?
All our canvases are finished with a UV resistant and water resistant matte varnish.
Will my canvas fade?
All our canvases are printed using colourfast U.V resistant inks and are then finished with a UV protective varnish so they do not fade.
What are 'Giclee Prints'?
Unlike other photographic prints, giclee canvas prints are produced using high resolution digital printing technology, so that the image appears continuous, rather than made of lots of small dots. This process gives the canvas print a more striking and life-like appearance. Giclee canvas prints can be commonly found in art galleries and museums.
What does Giclee mean?
Please see Giclee History.
How is the canvas artwork finished?
The canvas is hand stretched over a 3.5cm thick solid wood frame. It is stretched around the sides of the frame and stapled on the reverse. A border is added to the back of the frame, covering the staples and canvas folds. All our canvas artwork is delivered ready to hang.
What frames do you use?
We use lightweight pine wooden frames with a 3.5cm depth, unless otherwise requested.
What sizes can you print to?
We can print any canvas size you want. There are no standard sizes, so you can have a canvas up to 1.35m x 15m!
The size I would like is not listed do you print other sizes?
If you cannot find the size of canvas print you are looking for please email or call us and we will calculate the price for your required size.
I would like my image split into three and printed onto three canvases, is this possible?
Yes, you can split your image however you like and we will print it onto separate canvases accordingly.
What equipment do Dekorart use?
We use a Mutoh Falcon II, 8-colour variable dot colour inkjet printer to meet the demands of photo quality production printing for print widths of up to 64inches. Incorporating Dynamic Variable Dot Imaging, the latest development in piezoelectric drop-on-demand technology, this machine can independently adjust the size of the droplets produced by each of its 1,440 nozzles-on-the-fly. The result is finer detail and smoother gradients in highlight areas and crisp colors in the midtones and shadows. We also use the latest computers and software technology to ensure the finest possible print.
What is the print quality like?
The quality of our prints is extremely high
Are Dekorart canvas prints mass produced?
No, our canvas prints are individually produced to the highest standards and are hand crafted.
Can I have the canvas without it being stretched on a frame?
Yes, if you would like the canvas printed but not stretched it can then be sent to you rolled in a tube. Please see our Artist Service page for prices, or call us on 00 44 1273 725701 for a quote.
Will my canvas be the same image I see on your website?
Images may vary depending on the size of canvas print ordered due to scale and proportion but the actual image will be the same. Please bear in mind that the images seen online only give you an indication of the quality of the finished work. As with all art, the drama and presence of a canvas can really only be appreciated when looking at the actual size hanging in a suitable space.
Will the colours I see on my screen be the same as the finished canvas?
We cannot guarantee this as individual monitor settings can vary. If there is a particular colour match you need please contact us (you can send a colour swatch to us to match your colours if required).
How should I hang my canvas?
All our canvases are 'ready to hang' and you can either simply hang the canvas on 2 screws, using the top of the frame as an anchor, or you may wish to use a picture wire and hooks. If security is an issue (e.g, your art is hung in an entrance or hallway) then you may consider using special locking brackets or fixings. We advise you to seek advice from your local hardware or DIY store if you are in any doubt about the most suitable method for your circumstances. Take care to avoid electrical wires, pipes and other services behind your wall when fixing. We cannot be held responsible for any damage resulting from a poorly secured canvas or an unsuitable choice of hanging location.
How do I look after my canvas print?
Do not expose your canvas print to strong heat (e.g, directly above a hot radiator or heater, or fire) or excessive moisture. Do not use any chemical cleaning agents, fluids or spray's on your canvas. To remove dirt or splashes wipe very gently with a well wrung, soft damp cloth, then allow to dry. To remove dust you can use a low powered vacuum cleaner with a soft brush attachment, a feather duster, or a light static cleaning cloth.
ordering & payment
How do I register?
To purchase goods from our website you must register as a user with us first, this is for your security and convenience. Select the item you wish to buy and proceed to Checkout, you will then be asked to log in or register if you are a new customer. Fill in the registration form and click submit. You will then be sent an email immediately with a link that you must click on to activate your account. You can then click on Shopping Cart to proceed to the Checkout to complete your order. Once you have registered you can log in at any time to place an order.
How do I order?
Select the image you would like from our gallery and then select the size you require. Select 'Add to Cart' to then add a canvas print with this image to your shopping cart. A summary of items in your basket will then be shown. To order select 'Checkout' or to to look for more items select 'Continue Shopping'.
Before you get to the Checkout you will be asked to log in or register as a new customer (to register please see How do I register? above). If you already have a user name please log in, you will then proceed securely to the Checkout.
In the Checkout section you can choose whether you pay by Pay Pal or by credit card. You will then be asked to provide your personal details along with your credit/debit card details. Once your order has been accepted, a confirmation email will be sent to the email address you specified at the checkout section. Alternatively you can place your order by emailing us at sales@dekorart.co.uk or call + 44 (0)1273 725701.
Which payment methods do you accept?
If you order via the website you can either pay using PayPal if you have a PayPal account, or you can pay by credit/debit card. Alternatively you can pay by credit card over the phone or you can send a cheque made payable to Dekorart Ltd. to 46 Upper North Street, Brighton, BN1 3FH (please allow 5 working days for cheques to clear).
How does the shopping cart work?
Just like a shopping trolley at a supermarket, you can put things in your cart (by clicking on the 'add to cart' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out. You can check the contents of your cart at any time by clicking on the Shopping Cart button. If you want to remove something, simply click Remove.
When you have finished shopping click on Checkout. You will be then asked for your personal details and can choose how to pay for your goods.
Do you sell Gift Vouchers?
Yes, you can purchase Gift Vouchers by emailing us the amount you require, your contact details and the name of the recipient, or you can order over the phone. We can take payment by credit card over the phone or accept a cheque. Gift Vouchers can be redeemed against any canvas purchase, whether choosing an image from our collection, or providing an image yourself.
Do your prices include VAT?
Yes all our prices shown on the website include V.A.T.
Which debit and credit cards do you accept?
We accept all major credit/debit cards. Visa, Mastercard, Delta, Switch, Visa Electron, Maestro and Solo.
What happens if I wish to place an order but would rather not use my credit card online?
Although our credit card processing is totally secure, you can place an order directly with us by calling +44 (0)1273 725701 or email us and we will call you at a convenient time to take your credit card details.
We also accept cheques, however we have to wait 5 working days for cheques to clear before proceeding with your order.
Is there a contact telephone number I can call ?
Yes. Call us on +44 (0)1273 725701. Our studio is open from 11am to 5am Mon to Fri. Outside these hours please leave a message and someone will get back to you.
delivery & returns
When will I receive my canvas?
We aim to deliver all canvases within 14 days from receipt of your order and payment. Delivery may take longer for bespoke items and commissions but we will contact you to arrange delivery date.
How much is delivery?
Please see our Delivery page or email us on info@dekorart.co.uk for a quote.
Do I have to be in for delivery?
Yes, please provide us with a delivery address where someone will be in during working hours.
How do you send prints out?
Finished prints are wrapped in bubblewrap, with an outer wrapping of cardboard.
Can I place an order and arrange for it to be sent to another address?
Yes, when entering your personal details you will get an opportunity to say whether you would like the canvas artwork sent to your own or a different delivery address.
Do you deliver overseas?
Yes, we deliver worldwide. Prices depend on size, weight, and destination, please call us for a quote.
What is your returns policy?
Due to the bespoke nature of our artworks, items that are delivered as described and in good condition may not be returned but damaged items will be exchanged free of charge.
All our canvas prints are checked for quality before they are dispatched but if the goods received are faulty or have been damaged during transit, and are therefore not fit for purpose, you must return them to us, including the packaging, within seven days of receipt to make an exchange. The customer is responsible for ensuring that the goods are returned to us safely and in their entirety including the packaging. Please contact us immediately to inform us of any damage and of any goods being returned.
If the goods are not faulty or damaged or the original packaging is missing then we cannot make a refund.
Dekorart will not exchange any goods if the customer is dissatisfied with the image chosen. The customer is responsible for checking and approving any artwork or image manipulation done by Dekorart. Once a proof has been approved and printed Dekorart will not reprint an image unless it is faulty or damaged as described above.
security & privacy
How secure is your website?
When you make a payment using Paypal on our website we will never see your credit/debit card details as this information is only forwarded through Paypal, to the banking authorities for approval. If you choose to make a payment using the offline credit card method, you will be directed to a secure area of the Dekorart website where your details are encrypted using a 128bit SSL certificate verified by GeoTrust Inc.
How can I check your site is secure?
When you enter an area of the website that is protected by SSL encryption a small padlock icon will appear in the status bar of the browser at the bottom of your screen, signifying you are currently on a secure platform. Another sign that you are on a secure site is that in the address bar of the browser you will notice that the beginning of the website address will be https://. You can also click on the GeoTrust logo on our Home page and the Order confirmation page to verify the security status of our web site.
What about my personal details ?
We are committed to protecting your privacy. Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves.
We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We do not send random marketing emails to personal email addresses (spam). We will only send you marketing emails if you have previously given us your consent for us to do so. We will give you the chance to refuse any marketing email from us in the future.
You also have our commitment that your images will not be put into the public domain, unless by prior consent and with you permission. Your personal information will be kept strictly confidential. It is never sold, given away or shared with anyone. Only carefully selected, authorised personnel have access (for customer service and abuse monitoring purposes) to view system accounts.
terms & conditions
Where can I read your full Terms & Conditions ?
You can see a full copy of our trading terms and conditions here.
other
How do I use Favourites?
To use Favourites simply tick the Add to Favourites box under your chosen image and when you want to view the images you have selected click the Favourites button on the Gallery page.
Who built your website ?
The website was built by Daimyo Design, you can contact them via andy@daimyodesign.co.uk. Make sure you mention www.dekorart.co.uk
